Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Reel Rookie

Roku app unable to find device

Is there finally an actual fix now for the app not finding the device??? It's the only way, albeit clunky and inconvenient, I have to watch using headphones. And YES, phone and TV are on the same WiFi network, everything's updated, everything's been restarted a hundred times. Like others have said, this is a recent problem.

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Community Streaming Expert

Re: Roku app unable to find device


Have you read through Roku's support regarding "How to Connect the Roku Mobile App to Your Device Over Wifi" located at

There are some things specific to Apple/Iphone Users with iOS 14 and newer. (granting Local Network Access on the Apple device in order for the Roku device and app to see each other).

Seems like users with Apple do report more difficulty than Android users so perhaps some useful info may be in the above support article.

Since you stated recent problem, assuming you have connected successfully previously to use the Private Listening;.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Need Help Connecting Phone to Tv

I can't connect my phone to the TV it's not working it said it can't find the device and I need to check my internet and it works on every other device and they just asked me to silly question that doesn't solve our problem I need help it is 3 am and I'm still trying to figure out this problem and it doesn't often and I'm tired of it help

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Re: Roku app unable to find device

The most likely resolution is to turn off (Access Point) AP Isolation within your WiFi router settings - login to the router admin and begin with Wireless Settings / Advanced or Additional Settings or run through the numerous admin settings grouping screens specific to your router looking for AP Isolation and disable / uncheck the option.

Access Point AP Isolation is a security feature that when enabled prevents different devices logged into the same WiFi network from seeing / communicating with each other while still able to access the internet, so for a home network with WiFi login credentials this is not likely important. AP Isolation is specifically intended to prevent the type of communication that is required for Roku remote apps to discover and communicate with your Roku device.

I wasn't able to use the Roku app keyboard / remote control for years until I decided to research and change dozens of possible WiFi router settings. Some of the non-Roku remote control apps even allow you to enter the Roku network IP address to connect directly to the Roku device rather than discover the device, but the app communication still wouldn't connect. Roku really needs to include mentioning AP Isolation in their main setup as well as trouble-shooting help files.


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