Same problem here. TCL 55S525 TV. The only way to access expert picture settings is the app but it crashes whenever I select that option. Tried it on both my phone and tablet with Hulu and HBO, same result every time. Between this and the HBO Max / Peacock nonsense I am really regretting buying a Roku tv. Wishing I had bought an Android tv instead!
I have the same exact problem, I'd really like to access a basic function of my TV but for some reason its functionality is locked behind an all that doesn't seem to be able to.......what's the word... function.
Possibly. My Nexus 5x was made by LG and it crashes every time. My Nexus 7 tablet was made by Asus and it crashes too, so add that one to the list. I think HTC makes the Pixel hardware for Google. In any case, it's **bleep** annoying to not be able to access the settings because they are only available through the app and the app crashes.
This and the nonsense with HBOMax has me feeling like dumping Roku and never looking back. If there was a hint of anything remotely resembling customer support from Roku I might feel differently, but I have submitted emails, posted here, posted it to the app reviews, etc., and Roku has given ZERO reply. I guess it's just another tech company who thinks they never need to provide any kind of customer service.
I feel you man; In addition to the **bleep** app I'm also part of another thread on here because TCL/Roku decided to **bleep** up the local dimming on game mode with the latest firmware and we've been waiting for a speck of help for a good while now but of course none has been given and we're probably just being ignored.