Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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CIPRO
Channel Surfer

Re: Roku Remote app crashes after 2 seconds

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There is joy in ROKU land!

Just checked the App Store and found a newly posted upgrade version 8.4.2  

 I installed it and voila the glitch is gone!

You may have to reconnect to your network as in a new install

Anyway it took a week of effort but it’s done

HAPPY STREAMING every one

CIPRO

 

LLB1
Reel Rookie

Re: Roku Remote app crashes after 2 seconds

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It worked for me too! Thanks so much for your help.

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RokuDanny-R
Retired Moderator

Re: Roku Remote app crashes after 2 seconds

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Hi everyone,

Thanks for your patience while we investigated this issue.

We believe the issue is now resolved. Users who are having an issue with the Roku remote app crashing should check for the latest version 8.4.2 of the app.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Community Moderator
sirald66
Streaming Star

Re: Roku Remote app crashes after 2 seconds

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@RokuDanny-R 

Apple app store updated to 8.4.2 and works great.

Android app store is still 8.4.0, but app works fine.

 

ANDY - Salt Lake, UT US

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Jalancar
Reel Rookie

Re: Roku Remote app crashes after 2 seconds

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I am having the same issue with version 8.6.1 of the app. iPhone 12 on iOS 15.6

ghostnc
Newbie

Re: Roku Remote app crashes after 2 seconds

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I am having the same issue as well.

Deleted app and re-downlowded. Purple screen with 'Roku' logo, and then crashes.

 

iOS 15.6.1

Roku App v8.6.1

dommy
Reel Rookie

Re: Roku Remote app crashes after 2 seconds

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same here.  pops up for a few seconds then crashes. the latest update screwed it up again based on what ive read from this thread. 

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ac373
Reel Rookie

Re: Roku Remote app crashes after 2 seconds

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I’m having the same issue as others were experiencing with previous versions: the app was working fine last night, then stopped in the middle of use. I then updated to the latest version (8.6.1), and now the app will not open - just hangs on purple screen before crashing. Any solution? Thank you.

DRKO
Newbie

Re: Roku Remote app crashes after 2 seconds

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I am having the same issue with my iPad Pro 2020. I uninstalled the app, and did not work. Restarted the iPad and it did not work either. Any recommendations as to what is causing the problem? The app does work on my iPhone 13.

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CIPRO
Channel Surfer

Re: Roku Remote app crashes after 2 seconds

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Danny, per the AppStore version list, the latest version of ROKU remote software is 8.6.1 not 8.4.2!

in order to get connected, most of the time I have to go to the settings on my ROKU TV and go to the “check connections” After the 3 checks are done I click on OK and then I can proceed to use my iPhone mobile remote app normally. Try it out.

i hope ROKU Tech Support can finally resolve these VERY irritating issues once and for all!

CIPRO