Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Roku Private Listening (and remote use entirely) Disconnects every 10 minutes

Only making this because it's yet to be answered. When I use the remote app, my it disconnects the audio every 10 minutes, almost exactly. I started keeping track. It's not other things interfering, as my phone, bluetooth headphones, and standard TV are the only things on. Yes, I have already combed the faq "issues with private listening" as well as other similar questions and couldn't find a really answer. I don't have any battery saving functions enabled on this app. I don't even look at my phone while I'm watching. And I know its not my headphones as they have absolutely no issue with any other apps. I this happened on my last phone (LG G5) and on my current (LG velvet)

I dont know if it's a bug or a very hidden setting that makes the remote disconnect from the device every 10 minutes, its just the near exact timing makes me feel like its something about the app itself. 

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Roku Guru

Re: Roku Private Listening (and remote use entirely) Disconnects every 10 minutes

You didnt mention your Roku model # or firmware version (Settings/System/About) or phone app version.

Have you tried restarting both your Roku (Settings/System/System restart/Restart) and your phone and checking if this issue persists?

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