Roku mobile app

[Gmcindy]

My hubby and I updated our iOS Roku app on our phones today and now it can't find any devices on the network. The iPad Roku app, which we didn't update, still connects to devices on our network. 
We have tried all the troubleshooting tips to connect our mobile app on the iPhones to our Roku devices. 

[Orphan84]

I have remote. Roku app also am I only one being charged monthly not knowing it? iOS ? Hissense tv Amazon prime apps 

[RokuDanny-R]

@Orphan84

Thanks for the post.

Can you please clarify your inquiry?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[RokuDanny-R]

@Gmcindy

Thanks for the post.

We would be more than happy to investigate the issue for you, but will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• mobile device brand, model and current OS
• Roku mobile app version
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

Thanks,
Danny