Over the past few months, something has happened that the Roku app continually says my device is not found if my tv has been on for more than 1 minute. To use the private listening I have to do a network connection test on the tv and then close the app on my phone, wait for the connection test to complete and then reopen the app after. Doing this makes my device found. But I don't understand why it continually says my tv is "asleep". I've used the Roku app for years and never had this issue until the past few months.
My guess is your problem is caused by a change introduced by Roku operating system version 10.5. It added added a new "Power" item in the "Settings > System" menu for some of the latest Roku models. The new "Auto power savings" item there will put your Roku device into a low power standby condition after a period of inactivity, such as when your tv has been turned off for a while.
Pressing a Roku control key on your Roku remote (not Power, Volume, or Mute which act on the TV, not the Roku) should bring the Roku out of standby and back to full operation.
If you have a "Settings > System > Power" menu item, under "Auto power savings" see if deactivating any power saving options you find there will prevent your Roku from going into standby.
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
Can you please clarify the issue you are experiencing? Is your mobile device on the same wireless network as your Roku devices? What Roku model devices are you using? What brand, model, and OS is your mobile device?
With more detailed information, we will be able to assist you further.
Me either. The app cannot find my tlc tv. I've used the app w the TV before but it's been a while. I no longer have the Roku remote for this tv. Is the original remote needed to find the tv in the app. I have tried everything.
The issue is not being able to use private listening through the roku app. I have tried everything. I factory reset the device. Reset the network. Rebooted the device while searching. Uninstalled and reinstalled the roku app on my phone. Even tried to manually connect. Nothing ever works. I did manage to get it to locate and find my one device for one sitting but then the app crashed and it wouldn’t connect again. As for the devices I have 8 but the most important is the bedroom tv.
model 3810x - streaming stick+ software 11.5.0 - build 4235-50 iphone 14 pro max app version 8.8.2
My iPhone, first Gen SE, yes, an old one, lost the connection to both of my Ultra Roku's.
Resetting my network connection on one of the Ultra Roku's fixed the connection to both Roku's.
On the Roku device go to Home down to Settings over to System over to About down to Advanced System Settings over to Factory Reset down to Network Connection Reset over to Reset Connection and press OK button on remote.
Then make new network connection:
From Home down to Settings over to Network over to About down to Set Up Connection over to Wireless press OK on remote then from the list of available networks choose the same wireless network as your phone then enter network password and choose Connect.