Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Roku Mobile App & Connection

So I just moved into my college apartment and took the Roku 3 system that was used at home to my new apartment. My family and I lost the remote for our Roku 3 system a few months ago so we have been using the mobile app. Now that I am in a new apartment with different Wi-Fi, I am unable to use my Roku remote app to connect my Roku 3 system to the Wi-Fi. The issue is, both need to be paired but neither can be paired unless I connect my tv to the Wi-Fi, which I am unable to since I do not have the physical remote. Is there a solution to this?

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Re: Roku Mobile App & Connection

Hi @User91
Thanks for posting in the Roku Community!

Please be advised that you will need a physical remote in order to input your new password and connect to a new wireless network. For US customers, you can check out replacement remotes in our accessories store here 

Hope this helps! Let us know if you have any other concerns.


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