Roku mobile app

[Debcho]

When is this going to get fixed???? Do we need to cancel for you to finally fix this??? Going on 3 weeks.  Refund refund! 

Not pleased with service inability to fix! 

[RokuEmmanuel-D]

Hey, @Debcho.

We understand that you want to get things sorted out now. Please note that this is still under investigation. 

However, the team is working on a fix, and it will be released to all affected users. Your patience is greatly appreciated.

Let us know if you need more help!

Best,
The Roku Community Team

[Kfnne]

Roku app v 12.3.0 (iOS) is out. I installed it and the problem is resolved. 

[UpstateNY]

I just installed the latest Roku Update from yesterday and low and behold, it now works! Thank you, techie people.

[RokuReynan-L]

Hi there!

We appreciate you letting us know that it's now working. If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
The Roku Community Team

[Kfnne]

There’s a new glitch in version 12.3.0 when you’ve selected a search result or a suggested title you can now see the places to watch it but under “Cast and Crew” there is a picture that seems to be zooming in to infinity. It starts out too large to even see what it is.  If you select “See all” you get the grid of headshots but can’t select one to see more things they’ve done. 

[RokuEmmanuel-D]

Hey, @Kfnne.

Thanks for sharing that here!

We'd like to know more about it. To help us determine your exact problem with the Roku app, could you please send a photo so we can examine it more closely?

Please get back to us!

Best,
The Roku Community Team

[Debcho]

Another glitch. How long before this is fixed?  Send pictures?  All you have to do is use your own iPhone to see what happens. Good grief. Get with it Roku!! Took me seconds to see what he was talking about. 🤦🏻‍♀️

[Samodelka]

Send a photo? Just open the app on your iPhone and look at the Cast and Crew.  It's exactly as the bug report described.

[Samodelka]

Does anyone in your app s/w team actually open the app before releasing it to the store?  A bug like this one is visible immediately.  This is pretty pathetic.