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Aesir
Newbie

Roku Control App, showing TV not connected to my account

When I logged into my account on the Roku app my mom's tv popped up on "my devices". We both thought it was because we share a few streaming app, but we both looked at our Roku accounts and we don't have each other's TV linked.

Is there a way to remove or not show the other account's TV on the Roku Control App?

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3 REPLIES 3
TrooperDada326
Roku Guru

Re: Roku Control App, showing TV not connected to my account

Touch the 3 dots next to the device you don’t want and select “forget this device”

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MilesT
Roku Guru

Re: Roku Control App, showing TV not connected to my account

If the app can "hear" a device on a local network it adds it, same account or not.  It's not great for a bunch of reasons.

Not a Roku employee
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makaiguy
Community Streaming Expert

Re: Roku Control App, showing TV not connected to my account

@Aesir--On both your Roku and your mother's Roku check Settings > System > About.  The email address shown on each unit will be the email associated with the Roku account to which that Roku unit is linked. Each Roku account must have a unique email address, so if the reported email addresses are the same, both units are linked to the same account.

If your mother's Roku currently is linked to her own separate account the listing on your account must be a vestige of it formerly having been linked to your account at one time.  If she now is linked to a different account, removing it from yours shouldn't hurt anything.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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