Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Roku App won't find Roku Device

We have a Roku Premium.  We have the latest Roku app.  The app cannot find the device and allow the phone to operate as a remote.
We have followed every step in the Roku protocol to resolve this issue.   These include confirming we are on the same wifi network; repowering everything; enabling detection in the device's settings and manually entering the device's IP address.   None of these work.  Roku support has been non-responsive.   What now?

Level 7

Re: Roku App won't find Roku Device

I know what you mean I got a TCL Roku TV from walmart and won't connect with the app 😥

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