Roku mobile app

[Dvburnsii]

I read similar problems but this is a bit different so I am posting a new thread. I am noticing two problems with the Roku App.

First, often times when I initially launch the Roku App it will open to a plane Roku logo and freezes or to an error screen stating there was an issue with the connection and provides two options, to ‘use the remote’ or to ‘retry’ as well as the normal tabs at the bottom of the app screen for ‘home, remote, etc.’ None of these function, the app responds to nothing. So I can then close the app and relaunch it and it will begin to function.

Second, the Roku App will often freeze completely if I navigate away from the application, forcing me to close and relaunch the App for it to function.

These issues only recently began to occur beginning a few weeks ago and continue to persist.

If it helps, I use the iPhone 16 Pro and a Roku Express 4k+

The ‘Associated Products’ list on this form is not working properly.

[RokuJharra-Q]

@Dvburnsii Welcome!

We understand you’re having issues with the Roku mobile app, and we’re here to help!

Can you let us know when the issue started? Also, if you could take a picture of the error, that’d be great. In the meantime, try uninstalling and reinstalling the app to see if that fixes things.

Let us know how it goes!

Roku Community Team

[Dvburnsii]

This has been happening for roughly two weeks as I have a brand new Apple iPhone 16 Pro.

I have reinstalled the App and will see what this does.

I am happy to send photos but the iPhone takes pictures larger than 3mb which is the limit on your forum. If someone could provide me a means of getting the images to you that would be great.

Also, when the Roku App does successfully launch there is a list of categories in the Home tab but the first category shown which is Top Picks displays incorrectly. When I first reinstalled the App everything appeared normally, vertical boxes filled with content images; Now they are instead shown as vertical boxes with incorrectly sized, horizontally aligned images of the same or different content.