Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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kkateholcomb
Level 7

Roku App Will Not Find Device

Tonight when I tried to turn on my Roku TV (only a year old) the app acted as if it couldn’t find my TV. I grabbed my remote and turned it on manually. I went into Youtube and tried to connect to my device to cue videos and it acted as if it couldn’t find it. I launched the Roku app on my phone once again and it couldn’t find the device. I tried restarting my TV (going to setting and restarting it & unplugging the TV) and it still doesn’t work. I also deleted the device on my “known devices” in the app, uninstalled the app, turning off my phone, resetting my home wi-fi, and more. NOTHING is working. My TV acts as if it can not connect to anything on my phone! What do I do?

8 REPLIES 8
kkateholcomb
Level 7

Re: Roku App Will Not Find Device

I would like to add I checked my TV for updates and the app for updates before uninstalling it and downloading it again!

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Re: Roku App Will Not Find Device

I am experiencing the same thing. The app on my phone did end up finding my tv and connecting last night, finally after 100 attempts but now today it's back to not even recognizing my Roku tv, even when I enter it's IP address manually. Wth. 

seattlebobby
Level 7

Re: Roku App Will Not Find Device

where is i.p address?

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renojim
Community Streaming Expert

Re: Roku App Will Not Find Device

@seattlebobby, you can find your Roku device's IP address by navigating to Settings->Network->About.  That assumes you have a working remote and your device is already connected to your network.  If it's not connected to your network, you'll need a working remote to get it connected - you can't use the app.

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Bdwhite
Level 7

Re: Roku App Will Not Find Device

Just went through the same thing. If you have your original remote go to settings>network>check connection and then it should pop up in your devices and you should be able to use your remote. Hope this helps! 

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chriisleyva
Level 7

Re: Roku App Will Not Find Device

the reason why it didn’t find it is because the fast tv option is unable, go to settings, system , power and enable fast tv start !! and you will be good i came here finding a solution but i found it myself hope you guys use it too !! 

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user1235678
Level 7

Re: Roku App Will Not Find Device

Same problem the Roku app remote does not work on my iPhone 11 or my boyfriends iPhone 12. I have to use the regular remote.

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RokuKarla
Roku Employee
Roku Employee

Re: Roku App Will Not Find Device

Hello @user1235678

Thanks for posting in the Roku Community!

Make sure the mobile device and the Roku player are connected to the same WiFi network. We recommend that you try restarting your wireless network, and then rebooting both your device and mobile app. For other troubleshooting steps that would guide you connect the Roku Mobile app to your device, you may check this How to connect the Roku® mobile app to your Roku device over Wi-Fi


Regards,
Karla

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