Roku mobile app

[Dshirleyjr]

My private listening feature on my Roku app (Android Pixel 7 phone) works great as long as I leave the app open. In the past I could start private listening and still browse other apps (text, email, etc) and private listening continued in the background, just like you'd expect music to (eg. Spotify).

But in the last month, I think since the last Roku app upgrade, I now have to keep the Roku app open, can't browse any other apps....it no longer continues in the background....even if I just minimize it. 

Thoughts?

[AvsGunnar]

@Dshirleyjr 

Maybe try clearing the cache and uninstalling the Roku mobile app from your phone.  Then Restart the phone and Reinstall the Roku mobile app.

I use the mobile app on an Android Moto Z with Android v7.1.1 and I am able to minimize (swipe close) the app and the private listening will continue. (both with wired and bluetooth headphones/earbuds).

There is a possibility there may be a bug in the app with either your particular phone or the Android version, though, so can't rule that out.

Normally, if I run into the intermittent issue with the mobile app, a clean install will remedy it. (I will usually clear all data and storage cache and do the phone restart before reinstalling).

[mnruge · Accepted solution]

I had the same issue and my phone was putting the app to sleep when closed. Under Settings I searched 'deep' and removed Roku from the Sleeping app list. Hope that works for you too!

[__________ · Accepted solution]

I had the same problem. I could solve it by allowing the Roku app to send "notifications" via Android settings. Because this Roku banner in the notifications bar prevents the app from getting closed when minimizing.

[Dshirleyjr]

Bingo! Thanks for this suggestion....setting Roku app notifications to 'on' was the trick....app remains on in the background now so I can surf other things while still watching in private listening mode.