Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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EGg
Channel Surfer

Private listening not working via app

Have used Roku app for a few years but since beginning of March 2022 the private listening feature has stopped working. When I say stopped, it connects for a minute then disconnects. I have read about possible issues surrounding updates on mobile and app , tried all help such as turning off EVERYTHING and rebooting - hub etc. nothing has fixed it. I rely on private listening through the night…and I see I’m not the only one having this issue. Is there a fix in the pipeline ? Thanks

49 REPLIES 49
Ello2022
Roku Guru

Re: Private listening not working via app

Can you please provide more information. Which Roku model are you using. Are you using an Android or iOS device? Which OS version is your phone running? Which version of the Roku Remote Control app are you running? Is your phone on the same network as your Roku? Meaning are both on 2.4 or 5.0? What troubleshooting steps have you taken? Are you using Bluetooth headphones or earbuds?

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lipeis
Binge Watcher

Re: Private listening not working via app

Same problem here... 50" Philco Roku Tv. 2 weeks ago private listening was just fine, now when I connect Roku TV with Roku Android App and try to activate private listening, TV's audio stops, but no audio on my Android phone... I've tried all kind of solution and nothing happened. 

It was just fine 2 weeks before yesterday, seems to be a system update bug. When we can get a solution?

EGg
Channel Surfer

Re: Private listening not working via app

Hi, 

roku/now fire stick.

ios device 

OS version 8.2.0.4

roku mobile remote version 10.5.3.4094

same network 

all troubleshooting steps taken

wireless headphones 

interestingly the app does not appear in my list of apps on or not on ,phone once downloaded like all others do. 

Ello2022
Roku Guru

Re: Private listening not working via app

@EGg  The Official Roku Remote Control app for iOS is version 8.2.0.4. Not sure what your talking about 

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EGg
Channel Surfer

Re: Private listening not working via app

 
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EGg
Channel Surfer

Re: Private listening not working via app

Uninstalled and reinstalled app from App Store - official Roku mobile app.. software version 10.5.3.4094 as of 28/04/2022 will see if problem persists 

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EGg
Channel Surfer

Re: Private listening not working via app

 
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Ello2022
Roku Guru

Re: Private listening not working via app

@EGg  Version is not an iOS version. Sure your not talking about Android? Even the app says the same version. Not sure what you are speaking about  
22983F26-A852-4340-A202-332B47DC7C61.jpeg

 

Ello2022
Roku Guru

Re: Private listening not working via app

@EGg8930FEFC-82D4-4548-A597-305DFB7E4AE1.jpeg

 

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