New issue that just popped up tonight. When I turn on private listening through the digital remote in the ios app, no audio actually plays. It shows up as if it is on and working (icon on the screen and everything), but it does not actually work. Definitely connected to the right device, definitely not a headphones issue, and the internet connection is stable and fast. The app and all the tv's software are up to date. Specifically, it's an Element Roku TV (D805X). I've tried every single troubleshooting technique I can fathom, all to no avail.
We would be more than happy to investigate this issue further for you. Can you please provide us the following information: -Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About) -mobile device brand and model, and current OS -Roku mobile app version -steps to reproduce the issue you are seeing
Once we have this information, we will be able to pass along the details to the appropriate Roku team to look into.
I recently had a similar issue, and posted here about it. i then figured it out… I had turned on my phone’s ExpressVPN app while away from home, and didn’t turn it off after returning home to the safety of my home network.
I turned off the VPN app, and it started working as it did before the issue occurred. hope this helps.
On my TCl Roku TV, you cannot have cable our other channel input connected to HDMI 1 or Hdmi2 ect. The headset icon on the mobile app will be shaded out with a red line through it. Only streaming apps will run through the remote app and then be played through you ear buds. If you have a red line through the headset icon on Roku mobile app. Then you must remove HDMI input for private listening. Sorry if this is a double post but I did not find this anywhere.