Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Private listening - no sound

Samsung Galaxy S22 and using the Roku app on a Streaming Stick+

The private listening is enabled within the app. I get no sound through my Bluetooth earbuds that are connected to my phone. When I put the earbuds away in the case I get the message "private listening deactivated", yet I get no sound, nor does the TV sound stop. Isn't there supposed to be a green dot by the headphone symbol when things are theoretically working? 


Re: Private listening - no sound

I am having this issue with my TCL roku tv. I was previously able to use the private listening with multiple sets of Bluetooth headphones on which channels I wanted. Now when I try to use the private listening I get a pop up message that reads: “private listening activated. To disable, tap the headphone icon. *Feature available for streaming content and digital antenna tv only.” Even though it says PL is activated no sound comes out of the headphones and the tv reverts to regular volume after a few seconds. I’ve tried private listening on my other Roku devices and it still works just fine.

Reel Rookie

Re: Private listening - no sound

Same here.

and i must say - it’s pretty awesome of Roku to just let us discuss our problems here amongst ourselves, but offer literally no solutions whatsoever.

Seriously, in what way is this a “HELP” board?….

Retired Moderator

Re: Private listening - no sound


Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.


Danny R.
Roku Community Moderator
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Re: Private listening - no sound

Same issue here.  I installed the Roku remote app on my android .  I have successfully connected headphones on 2 TCL rokus and one Vizio.  All is well on two of the 3.  

One of the TCL 's, the newest one,  shows the headphone PL icon. When activated, the sound on the TV stops bit does not come thru the headphones.

Can't be me as 2 of 3 are perfect.  Help please

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Retired Moderator

Re: Private listening - no sound

Hi @Samfagan1

Welcome to Roku Community. 

We apologize for the inconvenience you are experiencing with the private listening feature when using your TCL Roku TV. The issue could be with the device or the Roku remote app. To troubleshoot, we recommend trying the following steps: 

  • Verifying that your headphones are properly connected and paired
  • Checking the volume on your headphones
  • Attempting to use a different pair of headphones
  • Restarting your TCL Roku TV and the Roku remote app 
  • Uninstall and reinstall the Roku remote app
  • Additionally, it may be worth attempting the solution recommended in a related topic to see if it resolves the issue.

You may also refer to this link: How to use headphones with the Roku® mobile app for private listening

I hope these suggestions help resolve the issue. Keep us posted on how it goes.


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