Thanks for the quick response.
We understand your sentiments regarding this and we would feel the same way. We will work with you to know what went wrong so we can assist you further and fix the private listening issue but will need more details. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- the mobile device OS, as well as the Roku mobile app version
- Does it happen when accessing any channels?
Please keep us posted and we'll continue assisting you from there.