Roku mobile app

[Jim_in_CLT]

On my android phone, Private Listening in Roku app continues to automatically cycle (I enable it, it disconnects itself, then it enables itself, then disconnect...on-going). Same thing happens with earphones, or without.  I have 4 roku devices, same experience for each (2  roku tvs, 2 roku devices). Private Listening works fine on my wife's android phone.  We have same make/model (Samsung S10+).  Same software version.  Several times I have uninstalled the app, rebooted the phone, then installed it again. No success.  We are on the same wifi.  I have compared every setting I know of between the phones.  Any settings I should look at specifically?

[RokuIrene-S]

Hi @Jim_in_CLT

Thanks for the info!

When did you see this issue start? 

This article helps address specific issues and provides ideas for general troubleshooting How do I solve problems with private listening?

All the best,
Irene

[Jim_in_CLT]

Noticed it about 3 weeks ago.  Spent several evenings working the issue.

[DLarson55]

I have the same problem. The ROKU help doesn't address the problem.

Don

[Jim_in_CLT]

My bandaid is to keep resetting my Samsung s10+ network settings.  Settings-> About Phone-> Reset -> Reset network settings.  That will work for several days, but eventually the issue resurfaces.

[DarthMyyk]

This is happening to us as well, and I'm getting sick of it. No headphones are attached, wired or Bluetooth, but if I turn Bluetooth off on my phone it stops it from happening. It's like the TV decided my phone is a headset a few weeks ago??