Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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CeCe2711
Level 7

My tv is still accessible via the Roku app even after disabling the control by mobile apps feature

I live in an apartment with two other roommates on the same network and I've noticed in my room when I use my 65 inch Hisense Roku tv weird things happen like channels will randomly select and the menu will randomly move around without me touching the remote or using the Roku remote app. I have tried a factory reset, I've tried unplugging my tv, disabling the control by apps feature and more nothing seems to work. I actually attempted a test using my friends phone and we disabled the control by apps feature on my tv and had my friend download the Roku app and use the guest option, which then prompted my tv to pop up and they were able to interact with my tv even after disabling the control by apps feature. I've also spoken with my roommates and they have informed me they are unaware but I want this to stop because it happens every time I want to use my tv. If anyone has a solution to this please let me know!

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