Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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My Roku device won't connect to the app

I'm having trouble linking my device and the app. I will get it one second then it'll tell me to go to the other Roku app and try there. That's when I have another harder time with the whole ordeal. I can't get my email verified or anything. Now blogger's I need your help, it was supposed to be movie night and now it's ruined.

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Retired Moderator

Re: My Roku device won't connect to the app


Thanks for the post.

Can you verify which Roku mobile app you are using? In addition, have you made sure that the mobile device you are accessing the Roku mobile app is on the same wireless network as your Roku device?

For more information about how to properly install the Roku mobile app, visit our Support page here: Install the mobile app

Please keep us posted and we will be able to assist you further.


Danny R.
Roku Community Moderator
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