Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Anonymous
Not applicable

Mobile app cannot find connected devices

3930RW - Roku Express -Roku device model
X0040034TKPF - serial number
S0093224TKPF - device ID
11.0.0 - Build 4193-AE - software OS/version

I'm positive that the Roku device is on the same WiFi network as my phone is. 

I've tried letting the app search, as well as manually entering the IP address for the Roku device.

The app refuses to see my Roku device as well as the other 2 Roku devices that are in the house, but belong to other people. 

Please let me know what to do here. I need to link the device to my phone.

Thank you. 

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