Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Mfrandsen
Reel Rookie

Mobile IOS App Crashing when going to select device

Jump to solution

With both IOS 15.4 and PadOS 15.4 the Roku IOS mobile app now crashes when going to device selection.  Roku app is 8.1.0.6.

I have deleted, rebooted, and reinstalled the app on both an IPhone and IPad, and the crash still happens every time. 

The app does still work with IOS 15.2. 

Labels (2)
1 Solution

Accepted Solutions
Jeremesk
Newbie

Re: Mobile IOS App Crashing when going to select device

Jump to solution

The issue has been solved for me in version 8.1.1 released yesterday. 

View solution in original post

9 REPLIES 9
EKJ1
Newbie

Re: Mobile IOS App Crashing when going to select device

Jump to solution

Same here. 

0 Kudos
bginfl
Channel Surfer

Re: Mobile IOS App Crashing when going to select device

Jump to solution

Same for me on iPhone thirteen Promax very frustrating. It just started

0 Kudos
cole31032
Reel Rookie

Re: Mobile IOS App Crashing when going to select device

Jump to solution

I’m running the same OS. Mine started crashing over 2 weeks ago with no solution. Frustrating is what it is.

0 Kudos
Scrooge
Reel Rookie

Re: Mobile IOS App Crashing when going to select device

Jump to solution

Same here, running iOS 15.4 - works fine on other iOS device in home. IMO it’s a network permission issue that is killing the device search capability. 

0 Kudos
Moe_O
Newbie

Re: Mobile IOS App Crashing when going to select device

Jump to solution

I have the same issue.  I tried to reinstall the app to no avail.  This seems to be a a software defect. 

0 Kudos
Jeremesk
Newbie

Re: Mobile IOS App Crashing when going to select device

Jump to solution

The issue has been solved for me in version 8.1.1 released yesterday. 

cole31032
Reel Rookie

Re: Mobile IOS App Crashing when going to select device

Jump to solution

My Roku app just updated today. If you haven’t done so yet, try updating your app because mine works now.

Mfrandsen
Reel Rookie

Re: Mobile IOS App Crashing when going to select device

Jump to solution

Yes! 8.1.1.1 released on 2/7/22 fixed the issue!

I had to search for the Roku Mobile app in the App Store and select UPDATE for both the IPHONE and iPad.  It did not automatically update like most apps. But once updated,  I can now select devices and everything seems to work!👍

Thank You Roku!😁

0 Kudos
Scrooge
Reel Rookie

Re: Mobile IOS App Crashing when going to select device

Jump to solution

Working now with the latest update, as well had to go in and force the update for iOS from the App Store. Thank you ROKU! 

0 Kudos