I am trying to log in to my role account on the app but it keeps telling me that "The email address or password provided does not match our records"
Are you able to log in to https://my.roku.com/
If not, do a password reset and log in.
If so, ensure you are correctly typing it in the app.
DBDukesRoku Community Streaming ExpertNote: I am not a Roku employee.
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I am able to log in to https://my.roku.com/
I always check I'm correctly typing it in the app, I even pasted the email and password but nothing is working.
Okay, that's weird.
Maybe I'm misunderstanding something. Let's confirm some stuff, if you don't mind.
Exactly which app are you trying to log in to? And on what device?
Same for me, even if I know my log in information is 100% correct.
I do not know what they are doing.
We had the same problem. Deleting the Roku app and then downloading it again worked and the login info was accepted.