I am having the same issue. I had an iPhone 12 and all was well. I could connect to my two Roku devices and private listening worked well.
I upgraded to an iPhone 14 and (a) I could no longer discover devices, and (b) private listening crashes the app.
Yes I have:
Step #4 was interesting, and for a moment I thought it might work because when I started the app, I got the "intro" screens as if I was a new user (this did not happen with step #3)
I have been unable to get in touch with Roku Support. How does one do that? Whenever I get to the contact page on the support website, the chat and phone options are greyed out.
I have a theory about what is happening. When you get a new iPhone, it allows you to transfer the contents of your old phone to your new phone. Each app of course has a cache or small database it keeps on the phone in order to operate. My guess is that the Roku app is not behaving well when this database gets transferred. I believe this is an issue because, even with step #4, when I got back into the app, it magically remembered my Roku account login e-mail address. If the app was correctly deleting it's cache when the app was deleted, it could not possibly remember my account name.
It seems clear this is either an issue with iOS 16 or with transferring to a phone running iOS 16 or both. Roku support needs to respond to this.
I did a backup/restore and this did not resolve the issue.
I had done a backup/restore of my phone within a week of purchasing my new phone--for a different issue. I discovered the Roku problem after that, but since I had already done a backup and restore for something else, I'm pretty sure that particular solution won't work for me either.
I had an Apple rep walk through fully deleting the app, and a backup/restore and it still does not work. Apple has concluded that the Roku App does not fully support iOS 16 and it is "up to the vendor of the app" to fix it.
Hi Community users,
Thanks for the posts.
We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks for the reply @RokuDanny-R
My Roku devices and iPhone 8 Roku app were working fine until I upgraded to iPhone 14.
Now my iPhone app no longer discovers devices on my network and if added manually, the app immediately crashes when I click on the private listening button.
Something is definitely awry. I changed nothing but the iPhone in my setup.
UPDATE: my iPhone 8 still works without issue although I'm not using it for making calls 😉
UPDATE: I updated the iPhone 14 to iOS 6.2 and noticed no improvements BUT I now see the following error in the Roku app every time I browse for devices:
I've also confirmed that both the iPhone 14 and Roku TV are on the 192.168.86.x network.
THEN, when I attempt to connect manually, the app suggests I'm on a completely different network:
Thanks for the posts and providing us with the requested information.
I have passed along your concern and details to the appropriate Roku team to investigate further.
I agree. Same boat. Just did a full restore which may or may not have caused this. Cannot imagine another backup/restore being the only solution rather than a company just fixing their app for a problem they had just a year ago. There’s no way I’m implementing that drastic of a fix for a “maybe” solution. There’s also no way I’m recommending Roku to my customers, family, or friends anymore.
Experiencing the same issue on my wife’s iPhone Pro Max running 16.2 and latest Roku app. The Roku is a 3810X with 188.8.131.5212.
If she activates private listening it crashes the Roku app immediately. Same with tapping on the headphone icon.
I have the exact same model iPhone and app and it works for me.
We’ve tried powering off and on the Roku, the phone, resetting the Wi-Fi on the iPhone, reinstalling the Roku app, deleting the Roku cache, and string the Roku audio to Stereo. No luck!