Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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plainjanedfw
Channel Surfer

Re: IPhone 14 Pro Private listening crashes Roku app

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Did you find a fix?

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Huggy1596
Channel Surfer

Re: IPhone 14 Pro Private listening crashes Roku app

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iPhone wipe and restore fixed it

Gettheskinny
Reel Rookie

Re: IPhone 14 Pro Private listening crashes Roku app

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Replying to this thread, just hoping that Roku will pay attention to the fact that more than one person has this issue and get motivated to fix it. I can't believe a tech-support person at Roku actually believed that the problem is your brand new iPhone 14! My problem is exactly the same. I am using a brand new iPhone SE3. The Roku mobile app cannot find my Roku devices—I have to connect each one manually—and private, listening crashes the app every time! 

V1User
Reel Rookie

Re: IPhone 14 Pro Private listening crashes Roku app

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Replying to say this is not a “solution” for the problem but you’re lucky this finally worked for you specifically. There clearly needs to be an update to the app the resolve this issue for all users.

SHESS429
Newbie

Re: IPhone 14 Pro Private listening crashes Roku app

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Did Roku ever respond? I’m having the same problem with my iPhone 14.

Huggy1596
Channel Surfer

Re: IPhone 14 Pro Private listening crashes Roku app

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The solution was as simple as restore from backup.  It’s fine now.

that was suggested by Apple

plainjanedfw
Channel Surfer

Re: IPhone 14 Pro Private listening crashes Roku app

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Nope.  No response from Roku and the proposed solutions (including a restore on the phone) DOES NOT work.

Remington99
Streaming Star

Re: IPhone 14 Pro Private listening crashes Roku app

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How did you contact support?  When I go into the contact page on their website, both the chat and phone options are greyed out.

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