Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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plainjanedfw
Level 7

Re: IPhone 14 Pro Private listening crashes Roku app

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Did you find a fix?

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Huggy1596
Level 8

Re: IPhone 14 Pro Private listening crashes Roku app

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iPhone wipe and restore fixed it

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Gettheskinny
Level 7

Re: IPhone 14 Pro Private listening crashes Roku app

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Replying to this thread, just hoping that Roku will pay attention to the fact that more than one person has this issue and get motivated to fix it. I can't believe a tech-support person at Roku actually believed that the problem is your brand new iPhone 14! My problem is exactly the same. I am using a brand new iPhone SE3. The Roku mobile app cannot find my Roku devices—I have to connect each one manually—and private, listening crashes the app every time! 

V1User
Level 7

Re: IPhone 14 Pro Private listening crashes Roku app

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Replying to say this is not a “solution” for the problem but you’re lucky this finally worked for you specifically. There clearly needs to be an update to the app the resolve this issue for all users.

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SHESS429
Level 7

Re: IPhone 14 Pro Private listening crashes Roku app

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Did Roku ever respond? I’m having the same problem with my iPhone 14.

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Huggy1596
Level 8

Re: IPhone 14 Pro Private listening crashes Roku app

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The solution was as simple as restore from backup.  It’s fine now.

that was suggested by Apple

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plainjanedfw
Level 7

Re: IPhone 14 Pro Private listening crashes Roku app

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Nope.  No response from Roku and the proposed solutions (including a restore on the phone) DOES NOT work.

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Remington99
Level 7

Re: IPhone 14 Pro Private listening crashes Roku app

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How did you contact support?  When I go into the contact page on their website, both the chat and phone options are greyed out.

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Remington99
Level 7

Re: IPhone 14 Pro Private listening crashes Roku app

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I am having the same issue.  I had an iPhone 12 and all was well.  I could connect to my two Roku devices and private listening worked well. 

I upgraded to an iPhone 14 and (a) I could no longer discover devices, and (b) private listening crashes the app.

Yes I have:

  1. Ensured the Roku devices are up-to-date
  2. Rebooted all known devices, including the Roku streaming sticks
  3. Deleted and re-installed the Roku app
  4. Deleted the app, did a hard-reboot on the phone, re-installed the app
  5. Insured that my iPhone and the Roku devices are on the same network (note: my network topology has not changed)
  6. Insured that my network uses a private IP range (note: my network topology has not changed)
  7. Repeated the word "beetlejuice" three times 😁

Step #4 was interesting, and for a moment I thought it might work because when I started the app, I got the "intro" screens as if I was a new user (this did not happen with step #3)

I have been unable to get in touch with Roku Support.  How does one do that?  Whenever I get to the contact page on the support website, the chat and phone options are greyed out.

I have a theory about what is happening.  When you get a new iPhone, it allows you to transfer the contents of your old phone to your new phone.  Each app of course has a cache or small database it keeps on the phone in order to operate.  My guess is that the Roku app is not behaving well when this database gets transferred.  I believe this is an issue because, even with step #4, when I got back into the app, it magically remembered my Roku account login e-mail address.  If the app was correctly deleting it's cache when the app was deleted, it could not possibly remember my account name.

It seems clear this is either an issue with iOS 16 or with transferring to a phone running iOS 16 or both.  Roku support needs to respond to this.

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Remington99
Level 7

Re: IPhone 14 Pro Private listening crashes Roku app

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I did a backup/restore and this did not resolve the issue.

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