Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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luisfilipesilva
Channel Surfer

Re: roku remote app keeps crashing

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Hi, I’ve installed the new version, but the problem remains. I got that black screen but my Roku Express is connected to the same Wi-Fi of my phone. I uploaded that image to help you understand. 

EB3FC9E5-826A-4DFB-8F4E-5A7F5E079C45.png

 

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RokuDanny-R
Retired Moderator

Re: roku remote app keeps crashing

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@luisfilipesilva

Thanks for the post.

Can you provide more information about the device you are using the Roku mobile app with? What iOS is your iPhone on?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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geniusbar
Binge Watcher

Re: roku remote app keeps crashing

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@llescody @luisfilipesilva @atc98092 I was reading it and restarting the phone also fixed the issue for some users. You may have already tried it but I thought it might be helpful. 

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Madlo45
Reel Rookie

Re: roku remote app keeps crashing

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I have same issue with exact specs

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Plnii
Newbie

Re: How to fix Roku remote app that keeps crashing

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iPhone 8. iOS 14.4. Have latest version of app. Reboot did not work. The app opens for 1s and immediately crashes. 

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luisfilipesilva
Channel Surfer

Re: How to fix Roku remote app that keeps crashing

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I tried that, didn’t work 

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luisfilipesilva
Channel Surfer

Re: How to fix Roku remote app that keeps crashing

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Hi, I’m using an iPhone 8 Plus with iOS 14.4. My Roku device is a Roku Express. I’m having this issue since the version 7.5.0 of the Roku app. The update for 7.5.1 didn’t solve this problem for me.

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SDHomie
Newbie

Re: How to fix Roku remote app that keeps crashing

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Mine has been crashing every time I go to turn my tv on. I did everything as well, restarted phone, deleted then reinstalled the app. Eventually I went to the app again and there was an update. Once I updated it stopped crashing. I have an iPhone. Go to the Roku app in your App Store and see if there is an update available 

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geniusbar
Binge Watcher

Re: How to fix Roku remote app that keeps crashing

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@llescody @SDHomie @luisfilipesilva @Plnii @Madlo45 

7.5.1 did fix the issue for me but not for everyone. I see there is another update today on AppStore. Did you guys try that? https://apps.apple.com/us/app/roku-official-remote-control/id482066631

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Madlo45
Reel Rookie

Re: How to fix Roku remote app that keeps crashing

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This did fix the issue for me. Thanks

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