Roku mobile app

[mill540]

I had this exact problem.  I use the remote app for private listening.  No other roku remote app seems to have it. 

I found that AT&T put a VPN on my phone as part of their mobile security.  I deleted the VPN profile and the problem went away.  I hope this helps.

[StreamerSue]

@mill540  AT&T or any other wireless carrier does not put a VPN on your phone. I have had AT&T for over 20 years. There is the AT&T Mobile security app that you can download and install. From that app you activate a VPN buts off by default 

[Babykookie2015]

I've been having the same problem with my Hisense Roku tv. The Roku app on my phone can't find my Hisense TV, however Google home finds it just fine from the same phone connected to the same network. So I can only turn my TV on or off with Google home but can't do anything else because the actual Roku app can't find it. It's ridiculous. 

[Fletch590]

I'm having the same issue. The app see my tv but isn't connecting. I also have the same tv that u noted. Frustrating!!!

[Beachbum2001]

Article is not found. I cannot connect my device from the mobile app.

[RokuDanny-R]

@Fletch590 @Beachbum2001

Thanks for the post.

Have you made sure that the Roku device and the mobile device are on the same wireless network?

Please keep us posted and we will be able to assist you further.

Thanks,
Danny

[marcg2]

I've been encountering the same issue for several months now. I am using the Roku remote app in iOS 15.5, and the 'Devices' tab of the app just keeps showing Searching for devices, and never shows the Roku in my home. Both my phone and the roku device are on the same wireless network.

Here is the information on my Roku device:

• Model: 3810X - Roku Streaming Stick+
• Serial number: YH005G460300
• Software version: 11.0.0 - build 4193-50

Thank you.

Edit: fixed by turning off router, roku, and phone for at least 3 minutes, then turning back on!

Edit 2: back to where we started after the remote working that one time. so frustrating. I don’t want to have to turn my whole system off for 3 mins every time I want to use it. 

[AlVela]

I solved this by disconnecting my TV from the internet, restart it, and then add it again to the network. After this the App did find the TV and it worked like a charm.

[wab46]

I have the same issue.  Its very frustrating.  I bought 2 Roku devices.  One device can connect to the mobile app.  The second cannot.  I get the same error message (ie searching for device) that everyone with this problem seems to get.  I have tried everything, including a manual attempt, a factory reset, network reset, reset the modem.  No luck.  I dont understand why Roku can not find a solution to this problem.  Please respond.

[RokuMary-F]

Hi @wab46,

Thanks for the post and we apologize for your experience here. I can understand how that may be frustrating.

To use the Roku mobile app to connect to your Roku device, you must connect your mobile device to the same wireless network as your Roku device.

If your Roku device does not appear on the discovery screen, learn why the Roku mobile app may not be able to find your Roku device. 

If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the model of your Roku device so we can assist further.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary