Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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sebastianOM
Channel Surfer

Re: Mobile app cannot find connected devices

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We all deserve a rapid solution from Roku. It is an update thing and they should solve it asap.

Doodly56
Newbie

Re: Mobile app cannot find connected devices

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Agreed— help!

KatjaForest
Channel Surfer

Re: Mobile app cannot find connected devices

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When I told you about this issue I was made to contact the manufacturer.  Roku closed my ticket as a success despite me telling you it wasn’t fixed.  I now see other people are having the same issue. 

memkart
Reel Rookie

Re: Mobile app cannot find connected devices

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All I know is, Sunday night when I turned on the tv, all was normal and functioning. I hadn't done or reset anything. They must have fixed something in their software. Good luck with yours.

KatjaForest
Channel Surfer

Re: Mobile app cannot find connected devices

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That’s also when mine finally gave up again.

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a_fields
Channel Surfer

Re: Mobile app cannot find connected devices

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Regarding your reply asking for more info, what if we can’t get this information because…you know..we don’t have a remote to get into settings?

KatjaForest
Channel Surfer

Re: Mobile app cannot find connected devices

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Oh, they’ll make you buy a new one.  I had the same problem.  But new remotes generally need to be set up with the original remote.

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a_fields
Channel Surfer

Re: Mobile app cannot find connected devices

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I’ve been using the roku remote app for almost as long as I’ve had the tv because I lost my regular remote but even buying a new remote would be pointless because I can’t even set it up because I can’t turn the tv on. Lol. 

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KatjaForest
Channel Surfer

Re: Mobile app cannot find connected devices

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Yeah I’m pretty sure they just want us all to buy new TVs.  Which I sure can’t afford and I won’t be buying Roku again.

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sebastianOM
Channel Surfer

Re: Mobile app cannot find connected devices

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In my case, I still have problems! I will check the guarantee and try to return this useless TV

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