Roku mobile app

[RokuDanny-R]

@Ike5
Thanks for the inquiry.

For more information about using the Roku mobile app with your Roku devices, visit our Support page here: Connect the mobile app to your Roku

Thanks,
Danny

[RJHDPH9974]

This problem only happens with the Roku express. I have an older square Roku player and a Roku Premier. The connection works perfectly on both.

[RokuDanny-R]

@RJHDPH9974

Thanks for the post.

Have you already tried changing the wireless channel on your router to see if that helps the issue you are experiencing?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[Hopeinal]

To the best of my knowledge I don't have a wireless channel. This is the most aggravating, maddening, frustrating thing I believe I've ever gotten stuck in. I have tried calling support and that was an exercise in futility. 

I do not have a pairing button. Screen is stuck on pair your remote. The mobile app will not recognize the device. I do have a functioning Roku remote that works fine with the Roku Express in the living room so the remote is not the problem except there's no pairing button. Now for the heads up: I WAS USING THE SAME TV AND SAME DEVICE UP UNTIL A COUPLE OF MONTHS AGO. ALL THAT HAPPENED WAS THAT I MOVED THEM BOTH TO A DIFFERENT ROOM, ACTUALLY ON THE OTHER SIDE OF THE WALL FROM WHERE THEY HAD BEEN FOR 3 YEARS AND WORKED GREAT. 

There is no valid reason for them to quit working. For. The. Love. Of. God. Can SOMEONE not help me with this? Thank you. 

[RokuDanny-R]

@Hopeinal

Thanks for the follow up.

For clarification, if you are using a Roku Streaming Stick, the remote that you will use to control the device will need to have a pairing button somewhere on the remote as the Roku Streaming Stick is controlled via your wireless network. A Roku Express device remote will not have a pairing button on the remote, as the remote that it uses is an IR remote and uses line of sight to control the device. Is it possible that you are using the incorrect remote to control your Roku Streaming Stick device?

For more information about the types or remotes that Roku devices use, visit our Support page here: Identify your remote

Please keep us posted what you find out.

Thanks,
Danny

[Dennis97]

I’m having the same problem it can’t find both of my Roku devices it says that they aren’t connected to the network but it works of my wife’s phone 

[Hopeinal]

Danny, it worked fine until I moved the TV and streaming stick to the other side of the wall. Same remote. Also tried downloading the remote app to my phone. No joy. 

[Dannypic]

I have the same issue. I believe it is possible that my power went out. I had to reset two of my Xfinity receivers. I also noticed that the Roku‘s were online and working but I could no longer connect to them via the iOS application. I tried swapping between the 2 GHz and the 5 GHz. I also tried restarting my phone, restarting my router, restarting the Roku’s.   I am able to control the Roku via the physical remote control, but I no longer am able to connect via my iOS app. This is a major disappointment since I have all of my devices in a closet.

[Dannypic]

As I research further I find out that all my devices are connected successfully. It seems the only thing not working is the iOS app for Roku. I was able to prove this out using multiple phones. I am able to control my Apple TV and my Xfinity via iOS apps, but I am not able to control Roku via my iOS app. It scans for a device but immediately comes back. It’s scanned so fast that I don’t believe it’s scanning at all .

[RokuDanny-R]

@Dannypic

Thanks for the post.

We would be more happy to look further into this issue for you.

For clarification, is your mobile device that you are using the Roku mobile app on the same wireless network as your Roku device?

If you are connected to the same wireless network and still experiencing an issue, can you please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-mobile device brand, model, OS, and mobile app version
-steps to reproduce the issue you are seeing 

Once we have this information, we will be able to investigate the issue further.

Thanks,
Danny