Roku mobile app

[GAKing]

@mar 

Seriously, READ THE POSTS!! STOP telling us to make sure we're on the same wifi network as our devices, WE ARE and it's still not working. This issue is now going on SEVEN MONTHS and STILL there's no resolution. 

I have five Roku devices in my home that my app can no longer detect. 

I want to use the private listening again, I want to be able to control my rokus when my toddler hides the remotes. 

This isn't an individual account, or equipment issue - this is a massively widespread issue impacting a HUGE number or Roku users. 

Roku needs to FIX THIS and stop brushing this issue off!! 

[RokuDanny-R]

@GAKing

Thanks for the post.

If you need further assistance regarding the issue you are experiencing, can you please provide more details? What Roku model device are you using? What frequency is your wireless network broadcasting? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[GAKing]

@RokuDanny-R  I have a total of FIVE Roku devices in my home. Two streaming sticks, one express, and off the top of my head I'm not sure what the other two are but this issue impacts all of them and started at the same time for ALL of them. I have both a 2.4ghz network and a 5. Doesn't work on either. I also just moved to a new house and they stopped working at my old house, which had Xfinity internet (Gig by the way so no issue with available bandwidth or speed) and I have Windstream at my new residence (again, 500+ Mbps and zero internet issues). 

So I'm again putting this ENTIRELY on the ROKU system given that it's impacting ALL my Roku equipment across two homes and two internet service providers AND the ridiculous number of other Roku users like @Anonymous  who, like myself, are desperately seeking assistance in getting this widespread issue resolved but are only getting either ignored completely or given the run around by being asked to provide more information that is completely and utterly useless.

FIGURE IT OUT OR REFUND US ALL THE MONEY WE WASTED ON ROKU EQUIPMENT SO WE CAN REPLACE IT ALL WITH SOMETHING THAT WORKS!!!!

[Hopeinal]

I’m thoroughly frustrated with this situation. I’ve received several calls from a Roku CSR telling me to get a new remote. As I have explained to her over and over again: It. Is. Not. The. Remote. Same remote I was using for the streaming stick and TV prior to moving them to the next room. Same remote I’m still using for the Roku Express with the TV in the living room. I may as well be talking to the wall. She just hammers away with the same old stuff and is completely missing what I tell her.    

[RokuDanny-R]

@GAKing

Thanks for the post.

To be clear, are you still experiencing an issue with not being able to connect to the mobile device in your new house with Windstream? If you are experiencing an issue with not being able to detect multiple devices, then the issue is most likely with your wireless network rather than the devices or the mobile app.

Have you checked your wireless network restrictions to see if that helps?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny

[GAKing]

@RokuDanny-R  To be clear, my devices stopped being discoverable BEFORE I moved and changed providers. At my previous address and with my previous provider I was able to use the mobile app with all my devices without a problem until they ALL stopped working - MONTHS before I moved. 

Again NOT an issue with my devices, my internet, or my router/WiFi. 

[Anonymous]

Again...

My posts, and ones commenting on them have been deleted.

Guess I won't be heard on this issue, so I think my time with Roku has come to an end.

I have never seen a company be this ridiculous when someone is seeking support for the company's product the customer PAID for.

I have no choice but to contact the Better Business Bureau and I will also be consulting a legal official about the companies constant censorship of a customer seeking support.

Thank you, @RokuDanny-R for helping me make this unfortunate decision. I have deleted my Roku account and packed up my Roku device to be returned for a refund. 

[Cpw1]

The Roku app remote used to work flawlessly, now my TCL Roku TV will work for maybe 24-48 hours after a reboot, but then afterward the app only says “waking up device”.

I have a custom Alexa skill that connects to my house via a raspberry pi and these commands still work when the Roku app doesn’t, so clearly the connectivity to the TV is fine, the only issue is with the Roku app.

[Ike5]

I would like to contact my mobile phone up to My Roku box 

[RokuDanny-R]

@Cpw1

Thanks for the post.

Can you please clarify the issue you are experiencing? What mobile device are you using and what OS is it currently running? In addition, what version and build Roku mobile app are you using? Have you already tried to remove the mobile app, and then re-install to see if that resolves the issue you are seeing?

With more detailed information, we will be able to assist you further.

Thanks,
Danny