Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Chadgentry
Newbie

How do i connect the roku app to an express 4k that has never been connected to my network?

How do i connect the roku app to an express 4k that has never been connected to my network?

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2 REPLIES 2
Michelle3
Roku Guru

Re: How do i connect the roku app to an express 4k that has never been connected to my network?

The app and the device must be on the same network.  If they’re not, they will not connect.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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makaiguy
Community Streaming Expert

Re: How do i connect the roku app to an express 4k that has never been connected to my network?

I assume you are asking because you do not have the remote for this Roku.

The Roku app on a phone can only be used with Rokus that are already connected to your home network, so you have to use a method other than the Roku app to set up a new net connection.

FIRST METHOD

Normally a remote compatible with your Roku model is used to set up the Roku's net connection. This is by far the simplest method.  If this is a Roku that has never been set up to connect to a local network, then use of a compatible remote is your ONLY option.

Report back with your Roku model (and model number if you have it) and we can advise you on which remote you need.

Edit: I see you have an Express 4K.  This can use either of these:

  • INFRARED REMOTES -- You can use a remote that controls via IR (infrared).  All IR-equipped streaming devices from Roku will respond to the same set of IR commands so these remotes are interchangeable between Rokus.  The Roku "Simple Remote" is one such remote.  You can purchase it from Roku (https://www.roku.com/products/accessories/player#Remotes) or other retailers .  Similar Simple Remote clones are also available from 3rd party manufacturers.  You can also use any inexpensive universal remote you find online or locally (Wal-Mart, Target, and even some dollar stores and drug stores) that says it is compatible with Roku devices.  These IR remotes will work as long has you have a direct line of sight to the Roku.

  • VOICE REMOTES -- You can use one of the Roku point-anywhere "Voice Remotes" that control the Roku via WiFi-remote.  These remotes must be paired to the particular Roku unit it will control.  You can purchase from Roku (https://www.roku.com/products/accessories/player#Remotes) or from many online and local retailers.

SECOND METHOD

You will need all of these:

-- A Roku that is still set up for its prior network. If it was no longer connecting to that network when you shut it down, if you have cleared its network settings, or if you have done a factory reset, your only recourse is to use a remote to set the Roku network connection up.

-- Knowledge of the network name (SSID) and password from your former network that the Roku is currently configured to use.

-- Access to your new router's control panel. If you don't have this access, scroll down to the third method.

-- A phone or other mobile device with the Roku app (not TheRokuChannel app) installed.

If you have ALL of the above:

Go into your router's control panel and set your new network to use the same network name (SSID) and password as your previous network.

Pull the power plug on your Roku for a few seconds then plug it back in. When it boots up it should connect to your reconfigured net.

Now when you connect your phone to this same net you should be able to use the Roku app to control your Roku once again.

THIRD METHOD

This method is more complicated, but if you really need it …

In addition to a Roku still configured for its prior network and knowledge of the prior network's SSID and password as listed for method two, you'll also need:

-- A mobile phone with WiFi hotspot capabilities.

-- A second WiFi-equipped mobile device, either a phone or tablet, with the official Roku (not TheRokuChannel) app installed.

If you have all these things, here's how you do it:

1) Configure the WiFi hotspot on your mobile phone to use the same network name (SSID) and password from your former home network that the Roku is currently configured to use. If your hotspot can use the 5 GHz WiFi band, switch it to the 2.4 GHz band for compatibility with all Roku models.

2) After you turn on this hotspot, pull the power plug on your Roku for a few seconds then plug it back in. When the Roku starts up it should connect to the hotspot and through the phone to the internet. You just won't be able to control the Roku yet.

3) Connect your second device (phone or tablet) to the first phone's WiFi hotspot network.

4) Now that this second device and your Roku are both connected to the same WiFi hotspot, you can run the Roku app on the second device to gain control of your Roku using the app's remote control capabilities.

5) Using the app on the second device, set up the new network on the Roku, via Settings > Network > Set up network, the new network's SSID and password.

6) When the Roku connects to the new network, disconnect the second mobile device from the WiFi hotspot and connect it to the new home network (SSID and password).

7) You can now continue to use the Roku app on the second device to operate your Roku on the new network.

😎 The Roku is no longer connecting to your phone's WiFi hotspot, so you can shut that down. If you wish, you now can also connect this phone to your home wifi and use the Roku app on this phone to control your Roku.

If you decide to try this, please report back how it worked.

If you use method two or three I'd still suggest acquiring a compatible remote to make it much easier to recover if your Roku ever drops its network connection and needs to be reconnected to this or a new network.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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