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ExuberantHippie
Level 7
‎02-09-2023 05:32 PM

How do I undo “forget device” in the Roku app?

I selected “forget this device” in my Roku remote app and I can’t figure out how to undo that. I did it in the first place because I was having trouble connecting when I previously had no problem. It won’t let me connect manually either but my IP address is typed correctly 

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RokuNimfa-C
Community Moderator
Community Moderator
‎02-09-2023 07:27 PM

Re: How do I undo “forget device” in the Roku app?

Hi @ExuberantHippie, 

Thanks for reaching out to Roku Community. 

In this case, you will need to re-pair the remote app to your Roku device. If your Roku device is missing from the discovery screen, check that your phone or tablet is configured properly.

  • Try to uninstall and re-install the Roku mobile app. 
  • Ensure your phone or tablet is connected to the same Wi-Fi network as your Roku device.
  • Are you using an Apple device? Is your Apple device permitted to access other devices over Wi-Fi? If you have an iPhone or iPad and it is running iOS 14 or higher, you must grant "Local Network" access to allow the Roku mobile app to see and connect with your Roku device.
  • Is your mobile device connected to a VPN? Some VPN applications route all traffic through the virtual network causing your Roku device to not be visible.

If needed to help troubleshoot the issue further, follow this link: How to connect the Roku mobile app to your Roku device over Wi-Fi

This should resolve the issue, but keep us posted on how it goes.


Regards,
Nimfa

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makaiguy
Community Streaming Expert
‎02-11-2023 03:11 PM

Re: How do I undo “forget device” in the Roku app?

I just tested this out on mine.  I told it to forget the TCL Roku TV in the bedroom.  On the next scan for devices, which it seems to do every few seconds, the TCL was located and I was given the ability to connect to it again.

This was with the android Roku app version 8.20.2.1535915 on a Galaxy A42 5G.

To be found, the Roku needs to be connected to the network.  If network problems were what prompted you to "forget" that Roku in the first place, you'll need to get the net connection reestablished before the app can find it.  IP numbers are assigned by the router, not intrinsic to the Roku.  If it's not connected on the network it doesn't have an IP to connect to.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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