Roku mobile app

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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RitaC8385
Level 8

Having trouble with replay on my phone

I have the Roku app on my Android phone. I watch a program on my phone, partly, then when I want to continue, the app tells me I need to connect to a TV. The app says, "Continue watching on TV".

This is annoying and a new issue.

Please advise.

Rita

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4 REPLIES 4
RokuDanny-R
Roku Employee
Roku Employee

Re: Having trouble with replay on my phone

@RitaC8385

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue? Can you provide a specific title that this issue occurs with?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RitaC8385
Level 8

Re: Having trouble with replay on my phone

Let's use Midsommer Murders as an example.  I've been watching it occasionally on my phone. I would click on it in "Continue watching". Now it says, "Continue watching on TV"

home screen on phonehome screen on phoneI watched a few seconds on my phoneI watched a few seconds on my phoneI come back to it a few minutes laterI come back to it a few minutes laterIf I click on it, it says, Add a device.If I click on it, it says, Add a device.

 I've captioned the photos.  Basically, I start watching something on my phone, but if I stop and return to    it it wants to only play it on a device. This is very inconvenient.  It used to let me continue watching on   my phone but now it doesn't.  I've tried uninstalling and reinstalling but it doesn't work.  Doesn't matter if I'm home or not. 

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Joregon
Level 7

Re: Having trouble with replay on my phone

I am having the exact same issue. It just started recently and tech support never got back to me after their initial troubleshooting steps didn't work.

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RitaC8385
Level 8

Re: Having trouble with replay on my phone

Danny, I've given you more information. Is there more that you need?

 

Rita

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