Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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KaIH
Reel Rookie

Forget a network on Roku Stick 3500 device without a remote

Hi there,

My network changed and my pre paired rook stick 3500, which remote is broken, is unable to find the device.

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DBDukes
Community Streaming Expert

Re: Forget a network on Roku Stick 3500 device without a remote

@KaIH 

The bad news is that none of the current remotes work with the model 3500 remote. I'm uncertain of the details on that -- @Tivoburkee and others may be able to offer more information -- but one the 3500 remote goes bad, you're out of luck, to my understanding.

I will mention that all of the current Roku devices vastly out-perform the older sticks, including the 3500 and 3600 models, should you decide to replace the device with an upgraded Roku.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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