Roku mobile app

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Anonymous
Not applicable

Connect Roku Express to Roku Android app using the phone hotspot

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I'd like to know how to link my Roku Express with the Roku app for Android using my phone hotspot. I've gotten the Roku Express onto my hotspot, but the app will not connect. It just tells me that I am not on a WiFi network and it won't find the device.

3930RW - Roku Express -Roku device model

X0040034TKPF - serial number

S0093224TKPF - device ID

11.0.0 - Build 4193-AE - software OS/version

Any help here would be most appreciated, especially since I can't get the app to recognize the Roku device on my house WiFi.

Thank you. 

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Anonymous
Not applicable

Re: Connect Roku Express to Roku Android app using the phone hotspot

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Never mind. I have decided to return the device and get a refund.

Roku has shown me that my money is better spent away from the Roku world. 

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makaiguy
Community Streaming Expert

Re: Connect Roku Express to Roku Android app using the phone hotspot

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@Anonymous-

One suggestion:

Your Express (assuming it's not a newish Express 4K model) only works with the 2.4 GHz wifi band.  If your wifi hotspot is configured to use the 5 GHz wifi band it won't find your Express.  Reconfigure the hotspot to use the 2.4 GHz band.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Anonymous
Not applicable

Re: Connect Roku Express to Roku Android app using the phone hotspot

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The issue is using the phone that has the hotspot. I can link if using another device using the hotspot with the Roku Express. I don't really want to use a 2nd Android device just to link to the Roku. I want to use the same device that has the hotspot. 

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Anonymous
Not applicable

Re: Connect Roku Express to Roku Android app using the phone hotspot

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Never mind. I have decided to return the device and get a refund.

Roku has shown me that my money is better spent away from the Roku world. 

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