Roku mobile app

[dblack1]

I have the same phone and the same problem as Wedge1977. Has the problem ever been resolved?

[RokuDanny-R]

@dblack1 

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[TripodBob38]

It's June 24th, 2023 and this problem started in May of 2022.

It appears this Application has been abandoned and there is no solution coming any time soon.

However, the developers deliberately enabled the security policy which prevent screen shots to be taken of errors or other items, but that does not mean it cannot be done.

[AvsGunnar]

@TripodBob38 

Go to Settings/System/About on your Roku device and look at the email address that is registered to your Roku device.

This will help confirm that you are indeed trying to use the correct Roku account/email address.

Second, are you sure you are entering the correct password?  The password should be your Roku account password, not the email address password. (Unless you are using the same password).

-----

If all the above are correct and still having issues, try clearing both the data and cache from your mobile device under the Applications setting for the Roku mobile app.  Then uninstall the mobile app.  Restart phone and reinstall Roku mobile app.

[TripodBob38]

Nevermind, I'm sticking to my original statement.

However I have noticed three other new Roku apps were pushed to my devices without my knowledge or permission today.

[TripodBob38]

Found the problem.

Input Validation Rules do match between platforms.

Credential values are not being checked against the same rules across all platforms.

I may not know if I am using the correct email address, but I do know how to beta test and troubleshoot applications.

[AvsGunnar]

@TripodBob38 

In response to your first reply (now edited), the basics are always asked in troubleshooting.

Roku devices can be used linked or unlinked.  Only users who link all their devices (so as to share subscriptions/channels) across all their devices will have one email address/account.  

Users sometimes choose to have unlinked devices which then requires separate accounts (separate email addresses).  Would probably be surprised how many forget, or do not realize, they may have inadvertently setup their Roku devices using different email addresses.

----

Generally, during troubleshooting, often just looking for confirmation/verification that things have not been overlooked.  Some take offense when questions and steps are asked as if they are infallible and do not make mistakes or overlook things.

Regardless, looks like you have figured out the issue.