Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
Have you tried removing the app from your mobile device and trying to re-authenticate with your credentials. If you are still experiencing this issue can you please provide us with the following information: -Roku mobile app version -mobile device brand, model, and OS -when did you start seeing this issue occur
Once we have more information, we will be able to pass it along to the appropriate Roku team to investigate further.
I just downloaded the app on my iPad that just been updated to os15.5. I have uninstalled the app and reinstalled it, version 8.4.0
It keep stating that my email or password does match the records. I then went to my phone and logged out and back in with no problem. Only having an not issue was on iPad.
I am having the same problem as the others. I can log onto my Roku account via an internet browser but I am unable to log into my Roku account using the the cellular app. I get the equal errors message the other posters have indexed.
