Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Jarehen
Reel Rookie

Can’t connect to my Roku from the Roku app

I have a Roku streaming stick 4K and no matter what things I try from the online help I can’t connect to my Roku from the app and I can’t connect to the AirPlay either. Can anyone help? I have tried to reset the Roku, I have turned the power off and on, I have tried manually connecting and I have even tried to sync up the app to the powering of the roku. Nothing is working. I will supply the serial number of I can get some actual help. 

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5 REPLIES 5
DBDukes
Community Streaming Expert

Re: Can’t connect to my Roku from the Roku app

@Jarehen 

You may know much of this already, but most home networks have wireless connections on the 2.4 GHz and 5 GHz bands. Depending on setup, those can be entirely different networks. And, some have a guest network, meaning three possible networks.

If for some reason your Roku device is on one network, and the mobile device is on another, they may not see each other.

A quick way to check your Roku's network is to go to Settings > Network > About. If the channel is a low number (1, 6, 11, etc), it's on your 2.4 GHz network. If it's higher, it's 5 GHz. Compare that to what your phone is on.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Jarehen
Reel Rookie

Re: Can’t connect to my Roku from the Roku app

I have seen people mention that before. The numbers you speak of are they the 3rd of the sequence? Because both of my phone and the Roku are on a 10.41.x.xx line for the wireless IP

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DBDukes
Community Streaming Expert

Re: Can’t connect to my Roku from the Roku app

@Jarehen 

No, this is nothing to do with the IP address of the device.

Go to the page on the Roku device that I suggested and you'll see the channel on which the Roku is connected. How to check on your phone depends on your phone.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Jarehen
Reel Rookie

Re: Can’t connect to my Roku from the Roku app

After checking they are on the same Wi-Fi and it is a 5GHz connection. I don’t know why they won’t connect to one another. 

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UserOfStreamers
Roku Guru

Re: Can’t connect to my Roku from the Roku app

@Jarehen 

You didnt mention your Roku model # or firmware version (Settings/System/About) or phone model/iOS version or Roku Mobile app version.

1) You mentioned you "cant connect to the Airplay either" - have you tested both AirPlay-casting (cast icon from an app) and Airplay-mirroring (Control Center mirroring) and seeing if the device shows up for either?

2) Restart/reboot your phone & Roku and modem/router/gateway - try again

3) Switch the Roku and/or the phone to the 2.4Ghz SSID - try again

4) Verify "AP Isolation" or "Client Isolation" is disabled (if it exists) in your modem/router/gateway settings - try again

 

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