Roku mobile app

[TechD87]

The issue started about a week or so ago.

I have six clients connected at any given time, four TVs, an Ultra, and a Stick.

The app for whatever reason dropped a client and I could not find it again. I've refreshed, nothing. I deleted the app, re-added and now only two devices show up.

Everything is on the same wifi. 

Thoughts?

[atc98092]

I'm at work, so not connected to my home network. I opened the app and I see all seven of my devices attached to my account. Of course, it doesn't show any of them available. Is there any chance one or more of your devices have been moved to a different user account?

[TechD87]

Dan,

In my experience with that, you have to either be on the same network (wifi); or if you have segregated networks, then firewall rules to allow traffic in between the ports. 

[atc98092]

Roku also builds into their app the requirement for the network to be using a private IP address range. It's possible they have something else within their code that might segregate different networks. I can't see my devices across the Internet of course, and I wouldn't expect them to be there. 

Yes, the app is looking for a device on the same network, or as you mention with the correct routing rules possibly on a different LAN segment. The other thing that usually blocks access is if the WiFi security settings have changed to block connected devices from seeing other devices on the network, and instead only allow Internet access. Most all Guest WiFi connections are like that. But in your case I doubt that's it, as that would block all devices from view, not just some of them.

I mentioned that my app shows my devices, even through I'm not on my home network. I don't know if it's because the app is logged into my Roku user account, and therefore showing all of my devices, or if it retains a memory of the devices last seen on the network. I'm leaning towards the latter, as it doesn't show my ancient 2 XS, which is in a drawer and hasn't been on the network for years, but it's still listed on my account. That's why I'm rather surprised you would lose them from your list so suddenly. 

[TechD87]

@atc98092 

Got it. Thanks for the reply. To be specific for knowledge purposes, I run a ubiquiti ecosystem and have my media on a separate subnet compared to my personal. LAN Firewall rules permitted of course. 

But yes, it is quite odd that I've lost all but two of my devices after re-logging into the app. I wouldn't even know where to begin. And it can't be because of the different networks because I even attached to the network with the devices and no change. So something else is up.

[atc98092]

I just got home and looked at my app again. All devices were visible except two, which makes sense since one is a Roku TV I moved to my daughter's house and the other is an Express 4K+ that at the moment isn't powered up. All of my devices are on the same subnet, so that eliminates one potential problem area.

I have one Ubiquiti WAP, but I'm probably going to replace it with another router placed in Access Point mode. I have a ~700 Mbps Internet connection, and the best I can get out of the Ubiquiti is a bit over 300 Mbps on 5 GHz to my Shield Pro. The Roku Ultra tops out around 210 Mbps, and both are within 6 feet of the WAP. I spent months performing tests that Ubiquiti asked me to perform, and no changes at all. Not worth the effort any longer to deal with it. Even an iPerf test to a Gigabit wired PC connected to the same switch and a laptop that was 8 feet from the WAP only returned a bit over 200 Mbps. Considering their reputation, I'm very disappointed with them.