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Cayelee
Newbie
‎12-19-2022 07:42 PM

App remote doesn’t have volume buttons

My Roku app remote does not have volume buttons. I need help! 

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4 REPLIES 4
makaiguy
Community Streaming Expert
‎12-20-2022 06:17 PM

Re: App remote doesn’t have volume buttons

The Roku Remote app only has provisions for controlling the functions that the Roku it is connected to can actually control. 

If connected to a Roku streaming device the Roku remote app has buttons for Roku functions only, no buttons for the tv functions that the Roku cannot control.  (If you happen to have a physical Voice Remote, the power, volume, and mute buttons control the tv directly by infrared, they don't go through the Roku.)

If connected to a Roku TV the app dies have buttons for TV volume, power, and mute functions, as they are part of the Roku TV.  

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Jw22
Reel Rookie
‎12-25-2022 07:01 AM

Re: App remote doesn’t have volume buttons

“If connected to a Roku streaming device the Roku remote app has buttons for Roku functions only, no buttons for the tv functions that the Roku cannot control. “


That sounds like that there is an actual technical reason that’s prevents Roku to have that function, but it shouldn’t be actually. I have an Nvidia Shield streaming device, their app can control TV volume as well as mute sounds completely. If Nvidia can do that, why Roku cannot? Please add this functionality. Thanks.

HDMIGuy
Roku Guru
‎12-25-2022 07:30 AM

Re: App remote doesn’t have volume buttons

@Jw22 The Shield is at least twice if not three times the price of the Roku device.  Adding functions increases cost.

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Jw22
Reel Rookie
‎12-25-2022 07:38 AM

Re: App remote doesn’t have volume buttons

@HDMIGuy 

First, it is important to let Roku community know the actual reason of not having this functionality. Do you agree it is technically feasible?

Second, all new functions and feature requests costs development efforts therefore money. Being able to control volume is such a basic feature of a remote controller (whether it is physical or app), so Roku definitely should consider this as a high priority feature request. 

it is actually bad to use false technical reason to deny a feature request and mislead the community.