Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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App doesn’t recognize my email?

I have been trying to set the location for my televisions, but every dang time I login in to the mobile app it says it doesn’t recognize my email and password? However, when I login on the website I have no issue at all. 

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Retired Moderator

Re: App doesn’t recognize my email?


Thanks for the post.

Have you tried removing the mobile app, re-installing and then authenticating your Roku account to see if the issue still occurs?

Please keep us posted what you find out.


Danny R.
Roku Community Moderator
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