Hi Community users,
Thanks for your patience while we investigated the issue regarding Expert Picture Settings on the Roku mobile app.
We believe this issue is now resolved and invite you try checking to see if you are still seeing an issue occur when using Expert Picture Settings with your Roku TV.
Please keep us posted if you are still seeing an issue occur and we will be more than happy to assist you further.
Happy Streaming,
Danny
I'm not sure why a they locked the super long (time and post count) "App Crashes on Expert Picture Settings" thread day I've been following for YEARS -- but the latest Roku app update for Android from April 4th (v9.1.0.1762787) FINALLY allows it to work!
I have a Samsung Galaxy S21 Ultra on OS 13 and a TCL 55R635 (and a couple other models it works on as well). No need for old v6 anymore! Thank you Roku!
Hello @@ShnikeJSB
Thanks for the update! We're glad to know it's working now with the new update! We really appreciate you taking the time to express that. Please let us know if there's anything else we can help you with. Happy Streaming!
Regards,
Karla
So ROKU, please check with a new Android 13 phone; hopefully this will be easy. As to the 2nd problem, it is intermittent; I can't yet be sure of the cause. I'd note that the software versions on both phones are current; same as on the TV. I'd be happy to beta test a corrected version of the mobile software.
After the recent partial fix for EPS in the mobile app, some 4k programs on HBO MAX, Netflix and other streamers on my TCL 4k 43 Series 4) have stopped playing in 4k even though they are 4k programs. Some others play normally. TV ROKU software is up to date. I did check the Netflix software as well.