I'm not sure why a they locked the super long (time and post count) "App Crashes on Expert Picture Settings" thread day I've been following for YEARS -- but the latest Roku app update for Android from April 4th (v188.8.131.522787) FINALLY allows it to work!
I have a Samsung Galaxy S21 Ultra on OS 13 and a TCL 55R635 (and a couple other models it works on as well). No need for old v6 anymore! Thank you Roku!
Thanks for the update! We're glad to know it's working now with the new update! We really appreciate you taking the time to express that. Please let us know if there's anything else we can help you with. Happy Streaming!
So, yesterday we got notices in the community from Danny saying the wait to have Expert Picture Settings working again was over. So I got out my older Samsung S10+ (Android 12) and indeed, EPS looked normal again.
HOWEVER, on my current S23+ (Android 13), it's not working, though it doesn't crash. It comes up with a familiar message that you need to have a live video stream (from the TV or an attached device) for EPS to open. And I started having odd problems on my TCL ROKU 4k 43" TV - it suddenly stopped streaming some 4k programs in 4k. It seems loosely connected to using the newer phone. I've forced full reboots, and stopped trying on the new phone.
So ROKU, please check with a new Android 13 phone; hopefully this will be easy. As to the 2nd problem, it is intermittent; I can't yet be sure of the cause. I'd note that the software versions on both phones are current; same as on the TV. I'd be happy to beta test a corrected version of the mobile software.
After the recent partial fix for EPS in the mobile app, some 4k programs on HBO MAX, Netflix and other streamers on my TCL 4k 43 Series 4) have stopped playing in 4k even though they are 4k programs. Some others play normally. TV ROKU software is up to date. I did check the Netflix software as well.