Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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Saganated
Reel Rookie

Re: App Crashes on Expert Picture Settings

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Tv model 7138x (75r615)

Tv software version 11.0.0.4193

Phone model sm-g70u (galaxy s10e)

Android 12

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powrwrap
Channel Surfer

Re: App Crashes on Expert Picture Settings

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Here are more details on my TV.

Model C206X

Serial X00100N20YHV

DEVICE ID S02329820YHV

SOFTWARE 11.0.0, build 4193-94

As I said,the phone app works for my Pixel 2XL running Android 11, but I would get the error message when trying to access the expert settings menu with my Pixel 5a running Android 12.

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bbexperience
Channel Surfer

Re: App Crashes on Expert Picture Settings

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Don't plan on this ever getting fixed. It's been broken for a couple of years, at least, and the only "help" you get is asking the same question over and over.

If you want or need advanced adjustments start looking at new TVs.

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AnotherPlanet
Binge Watcher

Re: App Crashes on Expert Picture Settings

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kellyhilton
Reel Rookie

Re: App Crashes on Expert Picture Settings

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Hello,

I am also looking for the same issue for the last 2 to 3 days but I am unable to get the most suitable answer for this problem. can someone guide me on that issue???

Cheers.

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RokuDanny-R
Retired Moderator

Re: App Crashes on Expert Picture Settings

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@Saganated @powrwrap

Thanks for the posts and providing us with the requested information.

I have passed along your concerns and information to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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JeremyT561
Reel Rookie

Re: App Crashes on Expert Picture Settings

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I'm having this same issue as well.  Is there any fix / update on this issue? 

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Saganated
Reel Rookie

Re: App Crashes on Expert Picture Settings

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They are still 'looking into it'. Given that this has been going on for over a year with no updates from TCL, you may want to try a work around for the issue. The best workaround that I have found is to buy a Hisense U8G.

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JeremyT561
Reel Rookie

Re: App Crashes on Expert Picture Settings

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Thanks for the update.  

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AvengerJFB
Binge Watcher

Re: App Crashes on Expert Picture Settings

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Best workaround at the moment is to use a phone that doesnt crash with the TV. There are no specific factors like screen size, OS, model nothing specific to look for you can only test a phone and check if it works. I confirm that the LG G6 works for me and o was able to do the setup. Since its a one time thing my case is resolved, but id like to buy Roku still in the future so id like to get an app update fix for all phones if possible.

Report any phone that works here it will help others. They are usually older phones, but not always. Its so hard to pinpoint.

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