Roku legacy products

Still have old Roku models? Find help and recommendations for older Roku devices that no longer receive software updates or aren't eligible for channel updates.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
YS0Cerious
Reel Rookie

Roku Ultra no longer recognizing 4K

My Roku Ultra is no longer recognizing my TV as 4k and switched to HD only. This happened over the past week. 4k used to work until last week with the same TV and setup. It is not specific to any channels. I have done all the usual disconnect and restart. I have also checked for latest updates (as of Nov 24) and completed them. But the Roku Display type setting only shows 1080/720p and recognizes HDCP 1.4. My TV is 4k UHD and HDCP 2.2 complaint and working with other devices. Please find me a solution.

Model - 4230X - Roku3; Serial # - 4E654J081450; Software - 10.5 Build 4201-04

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to searchpost your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.
Additional Resources
Check out our support articles for more content.