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Still have old Roku models? Find help and recommendations for older Roku devices that no longer receive software updates or aren't eligible for channel updates.
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Klankfu
Reel Rookie
‎04-04-2022 09:34 AM

How can a remove an ancient Roku HD device from the app?

How can I delete a legacy device that doesn’t show the 3 dots to remove it in the mobile app? It’s a relic that should be on display in a museum.

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4 REPLIES 4
Streamer317
Roku Guru
‎04-04-2022 09:39 AM

Re: How can a remove an ancient Roku HD device from the app?

Why don’t you just log into your Roku account online and unlink it? 👍🏻

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Klankfu
Reel Rookie
‎04-04-2022 10:49 AM

Re: How can a remove an ancient Roku HD device from the app?

Because the device is so old that it doesn’t give you an option to unlink it. It’s 12 years or older. I can unlink all other devices because the 3 dots are there if I choose to do so.

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makaiguy
Community Streaming Expert
‎04-04-2022 11:18 AM

Re: How can a remove an ancient Roku HD device from the app?

@Klankfu  -

@Streamer317  is suggesting you log into your Roku account at https://my.roku.com and unlink the device from your account there.  There is no 3-dot control there, just an "unlink" link.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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Klankfu
Reel Rookie
‎04-05-2022 01:11 PM

Re: How can a remove an ancient Roku HD device from the app?

I understand what you are saying. That particular device doesn’t show up in “my linked devices” when I log in to my account on https://my.roku.com but It does show in “devices” on the Roku iPhone app. I think it’s a matter of just ignoring it when I see it on the iPhone app. Thanks for you suggestions.

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