Account, payments & subscriptions

[Donewithcrap]

We signed up for a free trial from Sling TV on the Roku app after answering an email from Roku with the offer but when we tried to cancel Sling TV we were told that we had already been charged 40 dollars. Sling TV will not refund the 40 dollars and Roku refuses to help us telling us to contact Sling TV even though I explained to them that Sling TV says that because the free trial offer came from Roku we need to contact Roku. These companies are in collusion to steal our money and it is so wrong. We are going to return the Roku TV to Walmart where we bought it and get a different television that is not connected to Roku at all !

[andyross]

NEVER sign up for a service through a 3rd party like Roku. This allows both of them to point the fingers at each other, and you get ignored. ALWAYS sign up on the services WEB SITE so you only deal with them directly.

[Strega]

If the charge is from Sling (not Roku) then it sounds like the OP did set up with Sling.  But possibly Sling was not making the same free trial offer that Roku was offering.  Similarly, sometimes a store has a sale/offer that only applies at that store.

On the Sling website itself, I’m seeing one page that offers half off the first month, and another page that offers a 7-day free trial.

I don’t get emails from Roku, so I have no idea what their email offered.

[RokuLianna]

Hi @Donewithcrap

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[makaiguy · Accepted solution]

I also prefer to sign up directly with the streaming service on its website, rather than through a third party like Roku, Amazon, etc.

There is another large reason for this, besides the "who's responsible" one.

Subscribing through a third party gives you an account on that third party, not with that service.  There are some exceptions, but this often limits you to viewing your subscription only on that same third party.  If you instead subscribe directly with the service you can view it on any viewing platform it supports:

• The service's own dedicated app, wherever available.  Each platform has its own operating system, so the service must create and supply a separate version of its app for each platform it wishes to support (Roku, Firestick, Chromecast, etc.). 
  
  
• Web browser on computer/phone/tablet