Roku legacy products

[MarieCicc]

Roku Express device purchased in the summer of 2024 powers off the TV and itself. It shuts off on its own within about 60 seconds after turning on the TV or device. 

The TV sleep mode is not activated and is not the cause of the problem. 

After conducting some tests by disconnecting the Roku device from the TV, the TV does not shut down on its own. The problem is not from the TV. 

The problem started immediately after purchase, as soon as I first connected this device to the TV. 

The Roku Express device was purchased at Best Buy at the Marché Central in Montreal, Quebec, Canada. 

[JWS9518]

Try disabling the power savings mode in the settings.  Yoo can also disable the bandwidth saver in the settings/network and see if that helps.

[makaiguy]

And if you are powering the Roku from the USB port on your TV, try powering it via a USB power adapter (with 1 amp or more rated output) plugged into your house power.  USB ports on many TVs don't supply enough power to drive a Roku reliably.