Roku legacy products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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cindychase
Level 7

Being over, charge it and also I like to know what services then I’m paying for and also the five ye

I got a phone call from Roku a gentleman called and told me that I have to pay $250 for a lifetime but I already paid $125 for five years. I just don’t get it why am I being charged for all the stuff.

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1 REPLY 1
makaiguy
Community Streaming Expert

Re: Being over, charge it and also I like to know what services then I’m paying for and also the fiv

Neither the one calling you, nor whoever you previously paid the $125 to (likely the same group), have anything to do with Roku.  There is no charge to register a Roku, nor is there any sort of 5 year or lifetime plan.

Somehow you managed to contact scammers posing as Roku, likely when you first set up your account.  This often happens through a bogus website found via a web search or mistyping a valid Roku address.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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