Neither the one calling you, nor whoever you previously paid the $125 to (likely the same group), have anything to do with Roku. There is no charge to register a Roku, nor is there any sort of 5 year or lifetime plan.
Somehow you managed to contact scammers posing as Roku, likely when you first set up your account. This often happens through a bogus website found via a web search or mistyping a valid Roku address.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
