Roku mobile app

Discover troubleshooting and helpful tips for the Roku mobile app. Learn how to use the Roku remote on your phone, add channels, privately listen, and more.
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OwnerofDevices
Roku Guru

tv remote for Roku crashing version 2.3 on android 10

The remote is crashing on 2 Android 10 devices that I own. The remote worked well before the upgrade to version 2.3 was applied two my two android devices. 

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StreamerUser
Roku Guru

Re: tv remote for Roku crashing version 2.3 on android 10

Report this directly to Roku:  

chat or email:  https://support.roku.com/contactus/contact-options  (choose setup/<model>/other/need more help?)

Also, if you havent restarted your Android 10 devices since installing/updating the app, do so and see if it makes any difference.

Otherwise, rollback the Roku app to a previous version (uninstall the app, install older version, disable auto-update for the app in the play store)

 

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OwnerofDevices
Roku Guru

Re: tv remote for Roku crashing version 2.3 on android 10

I forgot to mention that I did reboot both devices, still not working correctly. Thanks, for the contact link.

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