Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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OwnerofDevices
Level 12

tv remote for Roku crashing version 2.3 on android 10

The remote is crashing on 2 Android 10 devices that I own. The remote worked well before the upgrade to version 2.3 was applied two my two android devices. 

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StreamerUser
Level 20

Re: tv remote for Roku crashing version 2.3 on android 10

Report this directly to Roku:  

chat or email:  https://support.roku.com/contactus/contact-options  (choose setup/<model>/other/need more help?)

Also, if you havent restarted your Android 10 devices since installing/updating the app, do so and see if it makes any difference.

Otherwise, rollback the Roku app to a previous version (uninstall the app, install older version, disable auto-update for the app in the play store)

 

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OwnerofDevices
Level 12

Re: tv remote for Roku crashing version 2.3 on android 10

I forgot to mention that I did reboot both devices, still not working correctly. Thanks, for the contact link.

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